SignPact Support — sycana AI

1. Contact support

For help with SignPact, email contact@sycana.com. We aim to respond within two business days. Include your app version, device model, operating-system version, and a description of the issue. Do not send passwords, full payment card numbers, or unredacted sensitive documents.

2. Signatures and biometrics

If biometric unlock does not appear, confirm that Face ID, Touch ID, or a device passcode is set up in system settings. Saved signatures are encrypted; if the encryption key is unavailable, previously saved signatures may not be recoverable.

3. Backups and passphrases

Android backups are ZIP files. Documents inside are not encrypted; signatures are encrypted with a key wrapped by your passphrase. Keep the passphrase safe. If you lose it, signatures in the backup may not be recoverable. Sycana cannot reset your passphrase or recover your files.

4. iCloud Keychain

If you enable iCloud Keychain, the encryption key may sync through your Apple account. To keep it device-local, disable iCloud Keychain for the device. Sycana cannot access or recover your Apple account data.

5. Manage or cancel a subscription

Subscriptions are managed by the store you purchased from. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. On iPhone or iPad, open Settings, tap your Apple Account, then Subscriptions. You can also use the Restore Purchases action in the app after reinstalling.

6. Delete your data

Delete documents and signatures in the app, or clear the app's storage / uninstall it. Backups and exports you saved elsewhere must be deleted by you. If iCloud Keychain is enabled, remove the key through Apple's settings if you no longer want it stored.

7. Legal documents

SignPact Privacy Policy and SignPact Terms of Use.