RoomFolio Support — sycana AI

1. Contact support

For help with RoomFolio, email contact@sycana.com. We aim to respond within two business days. Include your app version, device model, operating-system version, and a description of the issue. Do not send passwords, full payment card numbers, or unredacted sensitive documents.

2. Backups and restores

RoomFolio backups are unencrypted ZIP archives. Create one before changing devices and store it somewhere private. Restore by selecting the archive in the app. If a backup is lost, Sycana cannot recover it because we never receive it.

3. iCloud and CloudKit

On iOS, RoomFolio can sync through your private iCloud account. If sync is unavailable, check that you are signed in to iCloud, iCloud Drive is enabled, and the app has network access. Sycana cannot access or restore your iCloud data.

4. Vault Lock and biometrics

Vault Lock uses your device's biometric or passcode prompt. If the prompt does not appear, confirm that biometrics or a device passcode are set up in system settings. RoomFolio never receives your biometric data.

5. Manage or cancel a subscription

Subscriptions are managed by the store you purchased from. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. On iPhone or iPad, open Settings, tap your Apple Account, then Subscriptions. You can also use the Restore Purchases action in the app after reinstalling.

6. Delete your data

Delete items and properties in the app, or clear the app's storage / uninstall it. On iOS, also review iCloud storage for remaining copies. Backups and claim PDFs you saved elsewhere must be deleted by you.

7. Legal documents

RoomFolio Privacy Policy and RoomFolio Terms of Use.