JobTab Support
Help with invoices, backups, CloudKit, and JobTab Pro
Effective date: October 26, 2026
1. Contact support
For help with JobTab, email contact@sycana.com. We aim to respond within two business days. Include your app version, device model, operating-system version, and a description of the issue. Do not send passwords, full payment card numbers, or unredacted sensitive documents.
2. Backups and exports
Create a backup before changing devices or clearing app data. Backups are unencrypted JSON archives that may include photos, signatures, and logos. Store them somewhere private. To restore, use the app's restore action and select the backup file. PDF and CSV exports are created when you choose to share them.
3. iCloud and CloudKit
On iOS, JobTab can sync through your private iCloud account. If sync is unavailable, check that you are signed in to iCloud, iCloud Drive is enabled, and the app has network access. Sycana cannot access or restore your iCloud data. Deleting the app removes local data; manage remaining iCloud data in iOS Settings.
4. Manage or cancel a subscription
Subscriptions are managed by the store you purchased from. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. On iPhone or iPad, open Settings, tap your Apple Account, then Subscriptions. You can also use the Restore Purchases action in the app after reinstalling.
5. Delete your data
Delete individual clients and documents in the app, or clear the app's storage / uninstall it. On iOS, also review iCloud storage for remaining copies. Backups and exports you saved elsewhere must be deleted by you.
6. Legal documents
Questions about this document?
Email privacy@sycana.com for privacy requests, legal@sycana.com for legal notices, or contact@sycana.com for support.