FastLoop Support — sycana AI

1. Contact support

For help with FastLoop, email contact@sycana.com. We aim to respond within two business days. Include your app version, device model, operating-system version, and a description of the issue. Do not send passwords, full payment card numbers, or unredacted sensitive documents.

2. Health Connect and HealthKit permissions

If sleep or weight data is missing, open Health Connect on Android or the Health app on iOS and confirm FastLoop has permission. FastLoop only reads sleep and writes weight on Android; on iOS it reads sleep and body mass and writes body mass. The app continues to work without these permissions.

3. Notifications and reminders

If reminders do not appear, check that notifications are allowed and that battery optimization is not restricting the app. On Android 12 and later, exact-time reminders also require the system exact-alarm permission; FastLoop offers a settings shortcut when it is missing.

4. Manage or cancel a subscription

Subscriptions are managed by the store you purchased from. On Android, open Google Play, tap your profile, then Payments and subscriptions, then Subscriptions. On iPhone or iPad, open Settings, tap your Apple Account, then Subscriptions. You can also use the Restore Purchases action in the app after reinstalling.

5. Delete your data

Use Settings, then Delete All My Data. This erases local fasting, eating-window, and weight records and sends an inactive state to a paired watch. Uninstalling the app also removes local data. Records written to Health Connect or Apple Health must be deleted in those apps. CSV exports you created remain wherever you saved them.

6. Legal documents

FastLoop Privacy Policy and FastLoop Terms of Use.